Customer service
and support

Frequently asked questions

If a part breaks, contact our customer service at and send us a few pictures. We will find a solution together to replace that part. All Mint parts are interchangeable.

If you have lost the bag attachment ring, contact us through the form below.

On the left side of the handle, there is a black joint, the purge joint. There is none on the right and that’s perfectly normal, you haven’t lost anything 🙂 (We’re sorry if you’ve just spent a few minutes sitting on the floor looking for it or digging through your rubbish)

There are several reasons that can cause your bin to not hold vacuum properly. Start by consulting the recommendations for use: Then, consult our checklist If you have not been able to identify the problem or if it persists, contact us at

Contact customer service

If you can’t find the answer above or on the product page, please contact our customer service through this form. We will be happy to answer you as soon as possible.