Customer service
and support

Frequently asked questions

There are several causes that prevent your bin from holding vacuum properly. Please follow the cleaning procedure. If the problem persists, please contact us using the contact form below.

If a part breaks, contact our customer service at and send us a few pictures. We will find a solution together to replace that part. All Mint parts are interchangeable.

On the left side of the handle, there is a black joint, the purge joint. There is none on the right and that’s perfectly normal, you haven’t lost anything 🙂 (We’re sorry if you’ve just spent a few minutes sitting on the floor looking for it or digging through your rubbish)

If you have lost the bag attachment ring, If you have lost the bag attachment ring, you can order it directly from us here.

Contact customer service

If you can’t find the answer above or on the product page, please contact our customer service through this form. We will be happy to answer you as soon as possible.